Angela Mercado is RELI’s Senior Director of National Security and Safety. She is passionate about connecting people to the services and information they need, exemplified by the breadth of her experience supporting government communications, technology and change management initiatives. From winning a ClearMark award from the Center for Plain Language in 2012 for her plain language rewrite of the HHS website Flu.gov, to leading the design and implementation of TSA’s customer experience strategy, which resulted in the TSA client team receiving the 2021 Service to the Citizen award, Angela keeps the human at the center of her work.
With two decades of digital services, communications and human-centered design experience, Angela has supported both the legislative and executive branches of the government. After beginning her career in the private sector, she spent more than 4 years supporting the U.S. House of Representatives as a web content developer and reference assistant. Angela has dedicated the last 12 years to government service as a consultant for various small to large consulting firms. Her experience primarily focused on public health through HHS and its numerous staff and operating divisions before broadening her scope at RELI Group to include defense and security agencies, including TSA.
